Branch Operations Manager Opportunity at National Bank of Pakistan

National Bank of Pakistan, a leading bank in the country, is seeking talented and experienced professionals for the position of Branch Operations Manager (OG-II/OG-I) in its Operations department. This is a contractual position for three years, renewable at the discretion of the management.

Position/Job Title	Branch Operations Manager (OG-II/OG-I)
Reporting to	Regional Executive Operations
Educational/Professional Qualification	Minimum Graduation or equivalent from a local or international university/college/institute recognized by the HEC. Candidates having a Master's degree and/or relevant diploma/certification will be preferred.
Experience	Minimum 03 years of branch banking experience, out of which 01 year as Branch Operations Manager or in a similar role.
Other Skills/Expertise/Knowledge Required	Good communication and interpersonal skills Good managerial skills Knowledge of MS Office applications Good knowledge of banking products Effective processing skills (based on volume, speed, and accuracy) Excellent customer service skills Goal-oriented and results-driven
Outline of Main Duties/Responsibilities	Manage overall branch operations and coach staff for excellent customer service. Adhere to TAT/SOPs in processing customer requests (account opening, transactions). Monitor cash management as per SBP regulations; act as custodian of cash limits and transactions. Reconcile accounts for disbursements, collections, receipts, and initial payments. Manage branch security systems (guarding, alarms, CCTV). Ensure timely and accurate accruals and liquidation of income/expenses. Monitor and authorize daily financial/non-financial transactions within limits. Ensure timely resolution of customer queries/complaints; monitor complaint box daily. Escalate critical matters to reporting authority. Ensure minimum audit rating and prompt rectification of audit/compliance/AML/CFT irregularities. Provide timely responses to Law Enforcement Agencies and Regulatory Bodies. Prepare and share performance records and MIS with Regional Executive Operations. Ensure timely performance appraisals and feedback discussions; provide staff training. Manage cash and branch vault opening/closing. Monitor issue resolution and service delivery across internal business partners. Reconcile NBP general accounts, NOSTRO/VOSTRO, FE-25 accounts with SBP. Assist in annual branch budget development and monitor compliance. Facilitate locker operations and maintain records. Supervise periodic cash requirement development and daily cash balance management. Ensure ATM and CCTV functionality. Perform other assigned duties.
Place of Posting	Abbottabad, Bannu, Dera Ghazi Khan, Gilgit, Gwadar, Jhang, Jhelum, Mansehra, Mianwali, Mirpur AK, Rawalakot, and Sahiwal.
Assessment Test/Interview(s)	Only shortlisted candidates meeting the eligibility criteria will be invited for tests and/or panel interviews.
Employment Type	Contractual (three years, renewable).

How to Apply:

Interested candidates can apply online within 10 working days from the date of publication of this advertisement by visiting: www.sidathyder.com.pk/careers

Applications received after the due date will not be considered. No TA/DA will be admissible for tests/interviews.

National Bank of Pakistan is an equal opportunity employer.